Success story

How to go deeper and focus on performance during one-on-ones

Tony Ticknor, Director of Technology at Irish Titan

Before Officevibe, 1-on-1s on my team were focused on whatever people could remember coming into the meeting, or notes they’d written on a piece of paper. Ultimately, it felt like we’d sit down for a 1-on-1 and talk through some of those items Рbut we knew we weren’t getting to everything.

A desire to go further and to make sure all concerns were addressed prompted Tony Ticknor, Director of Technology at Minnesota-based ecommerce agency Irish Titan, to adopt Officevibe for 1-on-1s with his team.  

Keeping up performance while remote 

When companies started going remote in the spring of 2020, there was a rush to target initiatives around connection and communication. Irish Titan, like the rest of us, launched Zoom happy hours, social Slack meetings, and even started a D&D group that meets (remotely) every Tuesday night. But Tony felt they were about to discover an even bigger challenge: keeping up performance at a distance, and he wanted to get ahead of it.  

‚Äú[Communication initiatives] are really good for team building and bringing people together, but you still have to drive that day-to-day performance. You still¬†have to¬†help people with¬†goal-setting. You still¬†have to¬†build a productive team ‚Äď there¬†has to¬†be a focus on that.¬†With¬†Officevibe¬†[1-on-1s and goals], we‚Äôve been able to stay focused on those items.‚Ä̬†

Making 1-on-1s about goal-setting 

That goal-oriented performance angle is exactly why Tony has stuck to doing his 1-on-1s with Officevibe. He says that face time is the perfect moment to look at how he can help his people progress in their roles and talk about what they want to accomplish. With Officevibe’s individual and team goal-setting features, he has an easier time focusing the conversation and keeping it productive when conversations get tough.

Image of people goal-set

“[Goal-setting] been a great feature for us. I think with most teams, people goal-set, and then get around the corner a year later and pull out those goals and are like ‚ÄėDid you get there?‚Äô Being mindful of having those goals and being able to check in on them and say,¬†‚ÄėHow are we progressing towards them?‚Äô makes goal-setting and goal-achieving¬†not¬†something we just do annually, and that has been really powerful.‚Ä̬†

Finding the right one-on-one questions to ask & planning how to respond 

To¬†keep¬†that¬†continuous¬†focus¬†on goals ‚Äď and to get important issues out into the open ‚Äď it’s¬†been vital¬†for Tony¬†to make 1-on-1-planning a shared task.¬†“The¬†collaborative agenda¬†in particular¬†has really worked well for us,‚ÄĚ he says of the shared¬†1-on-1¬†agendas that exist between a manager and each of their team members within¬†Officevibe.¬†¬†

Right now, we‚Äôve set up recurring meetings, and both my team members and¬†myself¬†add to the agenda items¬†– it’s¬†usually split about 50/50.¬†

Prior to the collaborative¬†agenda, Tony‚Äôs team was¬†using everything¬†from Google Docs to Trello¬†to¬†post-its, trying to find a place where¬†they¬†could write things down.¬†There wasn‚Äôt a consistent¬†system¬†across the team: everybody¬†was using ‚Äď or trying to use ‚Äď something different.¬†¬†

‚ÄúWe¬†even¬†tried¬†to keep a record of what we wanted to discuss next time through Slack,¬†and then¬†we‚Äôd end up having¬†to scroll through our Slack history to see what the topics were.‚Ä̬†

The fact that¬†Tony’s team¬†can¬†now¬†plan ahead¬†with¬†Officevibe¬†has¬†opened¬†them¬†up to¬†deeper discussions during one-on-ones.¬†¬†

“When you have¬†a¬†plan in advance, you have some time to invest in thinking about what you might say or what roads you might go down.¬†That’s definitely¬†produced better and deeper discussions when we‚Äôve¬†actually been¬†talking.¬†“

Tony's team's highest Officevibe metrics are Relationship with manager, relatioship with peers and recognition.

Conversations that flow naturally  

Collaborative planning¬†ahead of their meetings¬†is exactly what¬†makes¬†Tony‚Äôs¬†1-on-1 discussions less¬†labor-intensive¬†‚Ästwhile adding¬†quality to the chat itself.¬†¬†

I do take some notes,¬†but I‚Äôm doing less of that now that we‚Äôre using¬†Officevibe‚Äôs¬†1-on-1 features, because the¬†information is¬†already in there. There’s always a history to go back to and look at if I‚Äôm wondering what we talked about.¬†

It‚Äôs¬†the act of planning out an agenda¬†that he says¬†works almost as well as keeping notes during the actual meeting¬†–¬†conversations feel more continuations; they pick up where they left off, instead of feeling like they‚Äôre starting fresh every time. And¬†that‚Äôs not all: the agenda¬†actually drives¬†more¬†involvement¬†from his people.¬†

‚ÄúSince we started using¬†Officevibe¬†for 1-on-1s, I‚Äôve seen more engagement in people¬†planning what we‚Äôre going to talk about. I‚Äôve seen people putting in items, coming prepared, ready to talk about their goals¬†and¬†ready to talk about whatever they’ve listed in the agenda. I think that speaks volumes to their thoughts about it.‚Ä̬†

Did you know?

4 out of 5‚ÄĮemployees who use Officevibe are clear on how to meet their goals and‚ÄĮobjectives.

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